Refund policy

The delivery will be made at the address indicated by the user, requiring the identification of the buyer or the person to whom the item is addressed in a clear, precise and unequivocal manner.

In the event that the buyer considers that the product delivered is not to their liking, they can contact us at no additional cost at the telephone number 954690900. The return period is 14 calendar days from the date of receipt of the shipment. The product must be in perfect condition, in its original packaging and with the accessories or gifts included in its case. The owner of the website reserves the right to examine the returned product, in order to check its condition, as well as to notify the buyer if the return is appropriate. After checking the condition of the product, the amount will be refunded by the same payment method used by the customer.

The exercise of the right of withdrawal will not imply any expense for the user beyond the expenses derived from transportation from the place of fulfilment. For these purposes, the place where the user has received the product will be considered the place of fulfilment. In the event of returning items, the return delivery address will be Aceites del Sur, located at Carretera Madrid-Cádiz, km 550.6, C.P. 41703, and the direct cost of the return of the good or service will be covered by the client, as stated in the General Law of Consumers and Users.

The buyer has a right of withdrawal, the form for which can be downloaded here. This will not be applicable to the goods supplied according to the specifications of the consumer and user or that are clearly personal. Neither in the event that the supply of goods or food can deteriorate or expire quickly, nor when they have been mixed inseparably with other goods.